Refund Policy

Plain-English summary. We want the install to be exactly what you expected. If something goes wrong, email us first — we'll always try to make it right. Questions: matt@getgoodtwin.com.

Last updated: June 23, 2026.

1. Who this applies to

This policy applies to one-time AI Workshop + Installation purchases made through getgoodtwin.com by GetGood, operated from Florida, USA.

2. Cancellation before the workshop

If you need to cancel before your scheduled workshop date:

• 7 or more days before the scheduled workshop: Full refund. No questions asked.
• 3–6 days before the scheduled workshop: 50% refund. We will have done preparation work by this point.
• Fewer than 3 days before, or a no-show: No refund. You may reschedule one time to a future date at our availability, at no charge.

3. After the workshop has been delivered

Because the core deliverable is a service performed during and immediately after the workshop (the working session, the installed system, and the documentation handed over), refunds are not available once the workshop has taken place and the installation has been delivered.

If you believe the delivery did not match what was agreed in scope, email us within 14 days of the workshop date. We will work with you to resolve it — that may mean additional sessions to complete the scope at no extra charge, or, if we cannot resolve it, a partial or full refund at our discretion.

4. Enterprise engagements

For Enterprise scopes governed by a separate agreement, the refund and cancellation terms in that agreement apply instead of this policy. If no separate agreement exists, this policy applies.

5. How to request a refund

Email matt@getgoodtwin.com with your name, the email address used to purchase, and a brief description of the situation. We aim to respond within one business day.

Approved refunds are returned to the original payment method. Stripe processing fees (approximately 3%) are non-refundable on partial refunds; on full refunds, we absorb that cost.

6. Chargebacks

We encourage you to contact us before initiating a chargeback. If a chargeback is filed without first contacting us, we will provide Stripe with the purchase record and service documentation in response, which may affect the outcome.

7. Changes & contact

We may update this policy; the "Last updated" date will change. For any questions: matt@getgoodtwin.com.